Carpet Cleaners FAQ

Carpet Cleaning FAQ Auckland

After Cleaning, How Soon Can I Walk On My Carpet?

Carpet Cleaning FAQ answer: Immediately after cleaning. We supply you and your family with plastic booties for your feet. Steam ‘n’ Dry Carpet Cleaners Auckland service also recommends to lay down towels on the hard surface areas such as tile or hardwood flooring before entering onto the damp carpet. (Then put your booties on.)

Is There A Guarantee?

We offer a 100% money-back guarantee for our carpet cleaning. If you are not happy with the service experience you received from us, Steam ‘n’ Dry Carpet Cleaners Auckland service will certainly rush back to your location at no charge. Furthermore,  if you are still unimpressed, we will issue a 100% refund. We refuse to take an unhappy check from our customers, so please let us know how we did.

Carpet Cleaning FAQ: How Long Does It Take To Dry?

Depending upon the weather, approximately 4 hours.

What Kind Of Cleaning Solutions Do You Use? Are They Safe?

We care about our customers and the environment. We use biodegradable products for all our cleaning services and dispose of our cleaning water responsibly. In addition,  Steam ‘n’ Dry Carpet Cleaners Auckland service also offers Green cleaning certified solutions that are very low on VOC’s.

Carpet Cleaning FAQ: What Method Do You Use?

Steam ‘n’ Dry Carpet Cleaners Auckland service is experienced in all methods of cleaning and cleans according to the manufacturer’s recommendations. Most of the carpet manufacturers recommend the “truck-mounted hot water extraction” method of cleaning over all other methods. Indeed,  this is the method that Steam ‘n’ Dry Carpet Cleaners Auckland service use more often, this is the deepest method to clean carpets.

Carpet Cleaning FAQ: Should I Have My Carpet Dry-Cleaned Or Steam-Cleaned?

The carpet cleaning process is no different than washing your hair, clothes or car. Just like when you wash your hair or car, you apply shampoo or detergent respectively and then rinse it out. Imagine if you didn’t rinse it and just let it dry? When you do that to carpets, they look clean but it leaves a sticky residue that tends to get dirty quicker as well!

Steam ‘n’ Dry Carpet Cleaners Auckland service uses a two-step cleaning process. First, a pre-conditioning cleaning sprays to loosen soil, then a combination of a hot water fibre rinse with a powerful vacuum to extract and remove both the cleaning solution and the dirt. In conclusion, this process keeps your carpet cleaner three times longer than other processes. This is why it is recommended by most carpet-manufacturing companies.

Carpet Cleaning FAQ: How Long Does The Carpet Cleaning Take? 

Our carpet cleaning technicians’ number one job is to give you the best carpet cleaning experience ever. Evidently, they will try to clean your carpet as promptly as possible without compromising the cleaning outcome. Normal carpet cleaning periods differ due to soil conditions and treatments being performed. Furthermore, the basic carpet cleaning for a regular 3-bedroom home with the living room, dining room, stairs and hallway included will take about 2 hrs.

When You Clean My Carpet, Does The Underlay Or Sub-floor Get Wet?

No. Our Two-Step Cleaning system uses a very powerful, deep-cleaning fibre rinse; the system extracts the cleaning solution and the dirt very effectively in the same step. That gets your carpets as clean as possible while leaving your padding and sub-floor dry.

I Heard Water Can Ruin Carpets, Is That True?

No. What harms carpet is poor quality machinery that doesn’t remove enough of the water to allow the carpet to go through the drying process properly.

Our standard carpet cleaning service includes moving of some furniture like sofas, dining table, dining chairs, end tables, and coffee tables.

Do You Move Furniture?

Steam ‘n’ Dry Carpet Cleaners Auckland service asks that you please remove any breakables or antiques prior to our arrival. Our technicians cannot move anything with breakables on it or antiques without first getting a release of liability. Steam ‘n’ Dry Carpet Cleaners Auckland service can move beds and dressers for an extra cost.

Does Carpet Protector Really Work? 

Absolutely. Carpet protector is an outstanding product that Surfside Carpet Cleaning recommends highly. In fact, most new carpet has a protector on it – applied by the carpet manufacturer. However, the protector wears off because of traffic on the carpet, frequent vacuuming, etc.

Can You Get The Pet Stains And Smell Out Of My Carpet?

Steam ‘n’ Dry Carpet Cleaners Auckland service prides itself on being the best at odour removal. We can get rid of odours the other companies wouldn’t know how to deal with. The problem with pet odour is that it can be much deeper than it first appears. Pet urine can easily soak through the backing of the carpet into the padding underneath. In more severe cases, the urine can penetrate into the sub-floor beneath the padding. This creates a problem that is multi-layered.

The urine also provides for the growth of bacteria. This, in turn, contributes to a worsening of the odour problem and can contribute to permanent colour loss of the carpet fibre. To eliminate this problem, the urine must be removed or neutralized from each of the layers effected. If the contamination is light and within the face yarn of the carpet, then the cleaning with a topical deodorizer may effectively remove the odour.

In the most severe cases, replacement of the carpet padding, treatment of the under-side of the carpet and the sub-floor may be required. Our professional carpet cleaning technicians can help you assess the contamination and help you make the most cost-effective and best way of removing that odour.

Sometimes it is best to just replace the carpet. Left untreated over a period of time, pet odour can become absorbed into many of the porous materials in your home. Draperies, sheetrock, upholstered furniture, baseboards, even the concrete foundation are just a few of the materials that can absorb these odours. For more information about our odour removal treatments and methods go to our carpet cleaning page or simply call.

How Can I Maintain My New Carpets Warranty? 

There are three key things to do to maintain your new carpet warranty:

1. Vacuum frequently

2. Clean spills promptly

3. Have periodic professional carpet cleanings

I Noticed A Smell Post Carpet Clean…

The smell that you are experiencing is most likely the cause of a dormant odour. Dormant odours are odours you can’t smell until some type of moisture activates them. Normally, these odours are from a pet accident or bacterial growth.

If present, dormant odours will usually improve when the carpet dries. Because this is a pre-existing condition, Steam ‘n’ Dry Carpet Cleaners Auckland service is not responsible for dormant odours. To eliminate dormant odours, neutralisation or elimination of the source follows. Indeed, ask us about odour removal.

 Will The Cleaning Solution Harm My Children Or Pets? 

Our basic cleaning solution is very similar to laundry detergent. However, as a general rule, keep your children and pets away from lying or playing on wet carpet.

Will It Help My Allergies? 

The average person sheds about a gram and a half of skin each day. These particles are very small and deeply embeds in our carpets, upholstery, mattresses, and bedding. These particles are the food source for dust mites. Dust mites have a very potent allergen in their droppings causing up to 25% of allergies worldwide.

Also, Steam ‘n’ Dry Carpet Cleaners Auckland service can clean and treat your carpets, upholstery, and fabrics with special hypo-allergenic, non-toxic cleaning agents that neutralize allergens for up to six months.

Do I Have To Be Home While My Carpet Is Being Cleaned? 

It is not necessary because our cleaning technicians are thoroughly trained professionals you can trust. In order to provide the best possible cleaning, we do recommend that someone is home before Steam ‘n’ Dry Carpet Cleaners Auckland service begins cleaning to discuss any specific needs or areas of concern regarding the care of your carpet – and of course, to let us in the home.

What Should I Do If  The Stains That Were Cleaned Re-Appear? 

Carpet Cleaning FAQ: Red WineAlthough most stains that are removed from carpet do not reappear, deep stains in carpet backing or padding/subfloor may wick back to the surface. If this happens, just give us a call and Steam ‘n’ Dry Carpet Cleaners Auckland service will clean the entire area for free, no questions asked.

Also, one thing you can do to prevent that from happening is to place a dry towel over any spots that have come back in the past, immediately after a carpet cleaning. The towel will help draw any oils and dirt in your subflooring and help prevent the spots from returning.

Can Both My Area Rug And The Carpet That It Sits On Be Cleaned At The Same Time?

Yes. However, the area rug cannot dry over the wet carpet. The area rug will drape over the dry area.

What Is Ozone Odour Removal? 

Ozone refers to as nature’s own purifier. Ozone also refers to as activated oxygen or trivalent oxygen created naturally in our environment either through electricity, photosynthesis or by ultraviolet radiation from the sun. It makes up approximately 20% of the air we breathe every day. Furthermore,  ozone is created when one of these forces cause Oxygen to split into two separate atoms. The freed atom then attaches itself to an O2 molecule, recombining to create Ozone. In high levels, ozone is bluish in colour, which is why the sky is blue. Ozone classified as the second strongest oxidizer in the world. Its use over the last century to purify water and eliminate a wide range of odours in as a wide range of applications. In the most effective types of products, the ozone is from a high-voltage corona discharge duplicating the way lightning creates it.

Carpet Cleaning FAQ: What Is The Most Important Reason To Get My Carpet Cleaned?

You need to clean carpet regularly for durability, good look, and to help keep the indoor air quality in which you breathe.

Carpet Cleaning FAQ: Will a Household Carpet Cleaning Machine Do A Good Job?

Those machines are fine to clean up spills and to keep the high-traffic areas looking clean between professional cleanings. But they are just not powerful enough to clean down to the base of the carpet where grit is wearing away at your fibres, or where the dust mites, bacteria, and other goodies live in your carpets. Plus there’s no rinsing process to remove the residues left by the cleaning agents so your carpets may re-soil faster.


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Call the Experts Steam ‘n’ Dry Carpet Cleaners Auckland service. Over 3 decades of serving South Auckland, Central City CBD, North Shore, East, West Auckland, and Hibiscus Coast:

Auckland Central   09 3767007

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Last Update: 28 Jan 2021

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